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Frequently Asked Questions:
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At David John Papers Ltd, we supply a wide range of paper and card products, including but not limited to specialty paper, art paper, card stock in various weights and finishes, and high-quality greyboard for all your creative and professional needs.
At David John Papers Ltd, we aim to make your shopping experience as convenient as possible, which is why we accept a variety of payment methods. Currently, we support secure payments through Stripe and PayPal, which include options for credit and debit cards associated with these services. Whether you prefer to use your PayPal account or pay directly with a card through Stripe, your transaction is safe with us. Our website is encrypted with the latest security technology to ensure that your payment information is protected at all times.
No, we pride ourselves on catering to both large-scale and smaller orders, ensuring our products are accessible to individuals and businesses alike. However, some products may be sold in predefined quantities due to packaging constraints
Yes, we understand the importance of touch and feel when it comes to paper and card products. You can order samples of our products for a nominal fee. Please contact us if you would like to request a sample.
Shipping times can vary depending on your location and the shipping option you select at checkout. Generally, orders are dispatched within 1-2 business days, with domestic deliveries typically arriving in 3-5 business days thereafter.
No, unfortunately at this time we do not offer international shipping, this may change later down the line.
Your satisfaction is our priority. We accept returns of unused and unopened products within 30 days of receipt. Please visit our return policy page for detailed information on how to process a return.
We're sorry to hear that. Please contact our customer service team within 48 hours of receiving your order with a description and photos of the damage. We will work with you to resolve the issue as quickly as possible, whether it be through a replacement or a refund.
